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Last updated: 30 October 2026
Almost everything we sell is printed to order with your own artwork, so our returns policy works a little differently from a normal shop. This page explains what we can refund, what we reprint, and how to contact us if something is not right.
1. Cancelling an order
You can cancel for a full refund at any time before your order goes into production. Call 075 335 54537 or email [email protected] as soon as possible with your order number.
Once printing has started, personalised items cannot be cancelled. Under the Consumer Contracts Regulations 2013, goods made to your specification or clearly personalised are not covered by the 14-day cancellation right.
2. Faulty, damaged or misprinted items
If your order arrives damaged, faulty, or printed differently from the artwork and options you ordered, we will put it right free of charge:
- Contact us within 14 days of delivery or collection, with your order number and clear photos of the problem.
- We will reprint the affected items at no cost, or give you a full refund for them (including the delivery charge) if a reprint is not suitable.
- In most cases you will not need to send anything back. If we do ask for the item to be returned, we will tell you how.
3. What is not covered
- Mistakes in the artwork or text you supplied or approved (spelling, low-resolution images, wrong sizes chosen at checkout).
- Small colour differences between your screen and the printed result, which are normal in print.
- Change of mind on personalised or custom-made items.
We check every file before printing, and if we spot a problem we will contact you before going ahead.
4. Non-personalised items
Items that are not printed or personalised for you (for example, a blank stand or accessory) can be returned within 14 days of delivery for a refund, as long as they are unused and in their original packaging. Please contact us first. You will need to pay the return postage unless the item is faulty.
5. How refunds are paid
Refunds go back to your original payment method. We process them within 5 working days of agreeing the refund (or of receiving a returned item), and your bank may take a few more days to show it.
6. Contact us
A3 Print House Ltd
Room 8, Iron Works Business Centre, Castle Laurie, Bankside, Falkirk, FK2 7XE
Phone: 075 335 54537
Email: [email protected]
Monday to Friday 9:30am to 5:30pm, Saturday 10am to 2pm
This policy does not affect your statutory rights. See also our Terms and Conditions.
