Help centre
Frequently asked questions
Quick answers about ordering, artwork, printing, delivery and collection. Can't find what you need? We are here Monday to Saturday.
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Ordering & Prices
How do I place an order?
Open the product you need, choose your options (size, material, sides and so on) and quantity, add your artwork if it is ready, then add it to your basket and check out. The price updates as you choose, so you always know the total before you pay.
Can I see the price before I order?
Yes. Every product page shows a full price table for each size and quantity, and the total next to the Add to Cart button updates as you change your options.
Do you offer bulk discounts?
Yes – bulk savings are built into our prices. The more you order, the less you pay per item, which you can see in the price table on each product. For very large runs, ask us for a quote.
Can I order a custom size or something not listed?
Absolutely. If you need a size, material or quantity that is not on the website, email [email protected] or call 075 335 54537 and we will send you a free, no-obligation quote.
Why do some products ask for a quote instead of a price?
Items such as vehicle signs and illuminated signs are made to measure, so every job is different. Fill in the short quote form on the product page and we will come back to you with a price.
Do you have any offers?
Yes – see our Promotions page for current deals on popular products.
Artwork & Design
Can I print my own design?
Yes. Upload your print-ready artwork on the product page when you order. If it is not ready yet, you can place your order and email the file to [email protected] with your order number.
What file formats do you accept?
We accept PDF, AI, EPS, PSD and high-resolution JPG or PNG files. A print-ready PDF with fonts embedded or outlined gives the best result.
Do you have artwork templates?
Yes. Most product pages have free PDF templates showing the correct size, bleed and safe area – just download the template for your size and place your design on it.
How should I set up my artwork for print?
For sharp results we recommend 300 dpi images, CMYK colour, 3mm bleed on every edge, and keeping important text at least 3mm inside the trim line. Our templates are already set up this way.
Will you check my artwork before printing?
Yes. Every file is checked by our team before it goes to print. If we spot a problem – such as low-resolution images or missing bleed – we will contact you before printing.
I do not have a design. Can you help?
Of course. Tell us your idea, send any logos or photos you have, and our creative team can help you put together a design that is ready to print.
Can I place my logo on a T-shirt myself?
Yes. On our custom women’s T-shirts you can upload your logo for the front and back, then drag and resize it to see exactly how it will look before you order.
Production & Turnaround
How long does printing take?
It depends on the product, quantity and finishing. Many everyday items are quick to turn around, and we will give you an estimated time when you order. If you have a deadline, call us before ordering and we will tell you what is possible.
Can you print urgently?
Where we can, yes. Call 075 335 54537 or message us on WhatsApp with what you need and when, and we will let you know straight away if we can fit it in.
Will I know when my order is ready?
Yes. We will let you know as soon as your order is ready to collect or has been sent out.
Delivery & Collection
Can I collect my order?
Yes – collection is free from our studio at Room 8, Iron Works Business Centre, Castle Laurie, Bankside, Falkirk, FK2 7XE. We are open Monday to Friday 9:30am to 5:30pm and Saturday 10am to 2pm (closed Sunday). Choose collection at checkout.
Do you deliver?
Yes, we deliver across the UK. Delivery is free on orders over £99; below that, UK delivery is a flat £5.99. You can also choose free collection from our Falkirk shop at checkout.
Why can some items only be collected?
Some large or heavy items, such as Large Aluminium Signs, are not suitable for courier delivery. These are marked "collection only" on the product page and in your basket.
Payment & Your Order
How do I pay?
You pay securely online at checkout when you place your order.
Will I get a receipt?
Yes. You receive an order confirmation email with your full order details as soon as your order is placed.
Can I change my order after placing it?
Contact us as soon as possible on 075 335 54537 or [email protected] with your order number. We can usually make changes before printing starts, but not once your job is on the press.
What if there is a problem with my order?
Contact us straight away with your order number and a photo of the problem, and we will look into it right away.
Products
What is the difference between your roller banners?
All our roller banners are 2000mm high. Economy suits short-term or occasional use, Mid-Range has a heavier base for regular use, and Premium is our sturdiest stand with chrome end caps and adjustable feet – ideal for frequent exhibitors.
Are hemming and eyelets included on banners?
Yes – on our PVC and mesh banners you can add hemming and choose your eyelet layout free of charge.
Should I choose a PVC or mesh banner?
PVC banners are solid and vibrant, great for most indoor and outdoor uses. Mesh banners let wind pass through, so they are better for fences, scaffolding and exposed, windy locations.
Indoor or outdoor posters – which do I need?
Indoor posters are printed on quality paper for shops, offices and events. Outdoor posters use tougher, weather-resistant material for windows, A-boards and outside displays.
How do NFC review cards work?
Customers simply tap their phone on the card or stand and it opens your Google review page – no app needed. It is an easy way to collect more reviews. See our NFC cards and stands.
Do you do van and vehicle signs?
Yes. We print magnetic signs you can order online, and full van graphics for small, medium and large vans. Van graphics are quoted individually – see Vehicle Signs.
Ready to order?
Browse our products with instant online prices, free artwork check and free collection in Falkirk.